Returns & Exchanges
At Cyrusher United Kingdom, we stand by the quality of our electric bikes and sports gear, offering a 14-day return window for unused items in their original packaging to ensure your complete satisfaction. Whether you need a different model or a full refund, our team is committed to making the process as smooth as your ride.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original factory box, including all batteries, chargers, manuals, and tools that were included in the initial shipment.
Ship the Product
Affix the provided shipping label or arrange for a courier to deliver the package to our designated UK service center for inspection.
Inspection and Refund
Once our technicians verify the condition of the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing